Complaints

If something has gone wrong.

We'd like the chance to put things right. If you're unhappy with our service, please tell us.

How to make a complaint

Our complaints contact details and complaints procedure will be published here once confirmed. They are also set out in your policy documents.

Financial Ombudsman Service

Our services are covered by the Financial Ombudsman Service. If you cannot settle a complaint with us, eligible complainants may be entitled to refer it to the Financial Ombudsman Service for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR. Website: www.financial-ombudsman.org.uk

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