Complaints
If something has gone wrong.
We'd like the chance to put things right. If you're unhappy with our service, please tell us.
How to make a complaint
We hope you're happy with your cover and the service you receive from us. If you're unhappy about something, please contact us using the details below, giving your policy or claim number.
Complaints about a claim
Contact our claims administrator, Sedgwick.
Phone: 020 7858 1980 (Monday to Friday, 9.00am to 5.30pm)
Email: customerrelations@ie.sedgwick.com
Complaints about your policy
For the sale of your policy or policy administration, contact Holiday Angel.
Phone: 0800 466 1174
Email: admin@holidayangel.com
Post: Teleport House, Grayling Court, Doxford International Business Park, Sunderland, SR3 3XD
If you're not happy with how your complaint was handled, or 8 weeks have passed since you raised it, you may be able to contact the Financial Ombudsman Service. They may not be able to consider your complaint if you haven't given us the chance to resolve it first. You will need to refer your complaint to them within six months of receiving our final response.
Financial Ombudsman Service
Our services are covered by the Financial Ombudsman Service. If you cannot settle a complaint with us, eligible complainants may be entitled to refer it to the Financial Ombudsman Service for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR. Website: www.financial-ombudsman.org.uk/.