Making a claim.

• Tell us as soon as possible if anything happens on your trip. Delays may reduce what we pay or mean a claim is declined.
• You must contact Healix International before further treatment if you need to go into hospital, may need to be brought home, or want to cut your trip short.
• For minor treatment, such as a GP visit, you don't need to call first — keep all medical reports and receipts and claim when you're home.
• Keep receipts and independent evidence for anything you claim. Report thefts to the police and get a written report, and report lost or delayed bags to your airline or transport operator.
• Have your policy number ready. You'll be asked for information to confirm your cover and the details of what happened.

Full details, including what is and isn't covered, are in your policy documents. Unhappy with how a claim was handled? See complaints.